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Twitter Gets It in 3-2-1

by dianay August 19, 2014
Twitter Gets It in 3-2-1
Twitter Gets It in 3-2-1 Twitter is letting everyone know that it has many tricks up its sleeve. As of late, Twitter generalized the launch of Tweet Analytics and Promoted Video, to the satisfaction of  many. Other social platforms may have come readmore

And #e-commerce adventures continue, this time with The Bay #customerservice

by dianay July 27, 2012
And #e-commerce adventures continue, this time with The Bay #customerservice
Following my post on ralphlaurencanada.com, another e-commerce iffy moment. I placed an order with The Bay for Ralph Lauren apparel, got an e-mail confirmation and the next day this: Now how many of you would have called back to find readmore

What’s up with Ralph Lauren Canada? #ralphlauren

by dianay July 25, 2012
At first, when I thought of writing this post, I had the idea of just highlighting another iffy customer experience and what we can learn from it.  But now, having spoken with Ralph Lauren’s customer service in the U.S., I’m readmore