Diana Yazidjian, founder DFY Consulting
Over the span of 17 years, Diana has built a reputation as an entrepreneur, partner and early adopter of technology solutions. She launched her first venture in 1998, consulting for large retail businesses such as the Jean Coutu Group and Essilor. Her first internet endeavours as an entrepreneur began in 1997: she collaborated in the first study of its kind on e-commerce in Canada which gave way to a first book on Canadian e-commerce – Retail-ca: Connecting with Canadian E-Shoppers – published by the prestigious marketing research firm JCWilliams, designed one of the first studies on micro-marketing for Pharmacies Jean Coutu, as well as the first content portal, Vision1to1, for Essilor, the leader in corrective lenses. Her experience extended on to Customer Relationship Management and its respective applications. Diana was also Marketing lecturer at l’Ecole des sciences de la gestion and Concordia University, formerly a member of Competitive Intelligence Association and the Canadian Marketing Association.
Moving to France, Diana joined Orange-France Telecom, leading business units to a customer-centricity and overseeing over twenty technology innovations. It was during this time that she became one of the first executives in France to harness the power of social media to engage with customers and peers. Diana was among a group of early adopters and influencers who became known for their thought leadership on topics relating to customer service best practices and multi-channel servicing consistency.
Diana realized the power and potential of social media marketing early in its development. Upon her return to Montreal, she used social media and personal networking, as well as traditional media to help convince a French manufacturer and a Canadian distributor to import a line of products for which there was a market. Diana knew there was a great opportunity after having surveyed potential users off and online. As a result, the products are now on the shelves in specialized stores. The effort allowed her to develop a new methodology to create awareness with a mix of social and traditional media outreach.
In December 2011, Diana launched DFY Consulting (formerly Yazziness), a service company that coaches start-ups, SMEs and associations on how to win more business, adopt e-commerce tactics and better service their markets while improving their social presence with the right strategies and tools.
Diana earned her MBA from the Université du Québec à Montréal specializing in Business Management and Marketing. She currently resides in Montreal.
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